Description Discussion, clarification, elaboration
Failure modes,
risks, barriers
Supportive
materials, standards,
references,
guidelines,
best practices,
resources, links
81 High Referral for acute fracture
82 Extreme CPR in progress
83 Unknown or unspecified Patient arrives in waiting room
N NOTICES, ACCEPTANCE, ACKNOWLEDGEMENT
84 Verbal Verbal report from hospital nurse to rehab
facility nurse
Staff not available to
take call
SBAR; “Read-back”
85 Written document, forms Specialist returns a report of the
consultation to the PCP; health plan faxes
an authorization covering payment for a
specialist procedure
No closure
86 Electronic message “We have received the records, thank you.” Automated referral &
follow up system
87 Automated system “Patient received”; “The ER is on divert”;
“Waiting time is 10 minutes”
Automated referral &
follow up system
88 None Self-pay; walk-in; emergency
O TRACKING & DOCUMENTATION
89 Status at a given time Contemplated, foreseen, scheduled,
Patient died in the
ambulance; helicopter
crashed.
90 Documentation about the
transition
Verbal, written, forms, EHR, electronic
message (e.g., email/text), claims
submission to payer, feedback to initiator,
carrier, carrier’s transport record.
Lost, missing
forms, incompatible
communication media,
failure to capture,
metadata corruption.
91 Feedback mechanism Process for collecting data on quality,
success, satisfaction, safety, cost, etc. and
return it to all parties (Initiator, Receiver,
Carrier, et al.) except the patient.
P PATIENT EXPERIENCE
92 Structured and formal feedback Data collection regarding satisfaction,
Data not collected or
acted upon.
93 Unstructured and informal
feedback
Data collection regarding satisfaction,
effectiveness, etc.
Data not collected or
acted upon.
